Returns and Refunds

 

Return Policy:

New, unopened items will be accepted for return with a 15% restocking fee. Used or opened items may be returned for a partial refund of 50% of the purchase price. 

All returns must be received within 90 days of purchase, buyer pays return shipping. Please contact us before sending in your return. 

Please note, shipping costs are non refundable. 



To start a return, you can contact us at sales@lightninglap.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@lightninglap.com.


Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We believe in and stand by our products. "Because polishing IS everything!", we want you to love them too!

All LL products are backed by a 100% satisfaction guarantee, which will help you become successful. Do not hesitate to contact Lightning Lap with your lapidary difficulties or with questions and problems regarding our products. After all, no one is perfect! But we do strive to do our best. If we can't fix it, replace it, or simply don't know the answer, we'll point you to someone who does!

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.